• You can book drect with us at this webssite at item Reservation.
• Also you can book through OTAs, Travel Agent…

You can contact with us:

• Operating/Hotline: +848-5758-7799 Ms Linh (Linda).
• Reservation Direct: +843-6919-9195 Ms Thao (Tracy)
• OTAs Manage: +849-6997-7174 Ms Chi (Chee).
• Travel Agent Manage: +849-4104-6556 Ms Huyen (Helen)/ +848-5303-5656 Ms Yen (Jenny).

• Yes, you can book with us limosine bus from Hanoi to Halong Bay and drop off, airpost transfers Hanoi (Noi Bai Airport), Quang Ninh ( Van Don Airport), Hai Phong (Cat Bi Airporrt), ect.

• Yes, Genesis Cruises have Transfers Service from your hotel in Hanoi and drop off to your hotel in Hanoi.

• If you wish to go to our cruise location on your own please be ready at our cruise location at Halong Bay Waiting Louge, No.19 Tuan Chau Marina, Halong City, Quang Ninh Provin, Vietnam, Mobile Hotline/Reception +848-6690-6690, before 11.30 AM
• Any late arrival will be considered as self-cancellation/no-show and NO REFUND.

• Yes, on the way, you could easily to use in internet with our wireless system on bus.

• Yes, Genesis Cruises have WiFi connection on board but have limited internet connectivity throughout the itinerary due to the area and the karst limestone and mountains blocking the signal from the satellites.

You should bring with you ONLY the necessary belongings as there is not much space on the shuttle bus.  Because we will drop you at the same hotel after Halong Bay trip.

• All the boats are equipped with life vest in public area, life rafts…
• All guests are briefed and given safety procedures with clear instruction
• All the boats are maintained every six months and daily technical supervision.
• Our staffs are well trained to deal with emergency and safety control.

• Unfortunately, we do not allow any kind of animals on the boat.

• Wear whatever is comfortable. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers.

• Most of the year you will need to bring your swimwear if you like swimming and other water activities.
• Sunscreen and mosquito repellant are a must and a hat or cap for protection from the sun.
• If you suffer from any medical condition or require prescription drugs, don’t forget to stock up before you leave home.
• Beside your personal belongings, you could bring some more recommended as below:
• Cash in Vietnam Dong / USD
• Camera
• Passports
• Sport shoes prefer / Sandal / Sneaker….
• Sun cream to protect your skin in Summer only.
• Anti-insect cream to protect your skin

• If you are pregnant we recommend you have a thorough check up with your doctor before you leave your own country. Unfortunately if you are more than 37 weeks pregnant at the beginning of your cruise we cannot accept your booking.
• Please tell us when you book how many weeks pregnant you will be at the commencement of your cruise. We will do everything to make your stay with us as comfortable and relaxing as possible and look after you in every possible way.
• Also remember to update your insurance cover before you travel in case of an emergency trip to the hospital which can be quite expensive.