Genesis Regal Cruise, a member of Premier Cruise Group, was launched and put into operation in May 2019. It is a product combining the traditional quintessence of Vietnamese royalty and the neoclassical style of France (Indochina/Indochina). The cruise has high aesthetics, attached to many traditional cultures of Vietnam and mixed with European luxury to create a sophisticated, elegant and profound beauty. Designed with a steel hull, wood interiors, and natural stone… with lots of green trees, luxurious and modern imported amenities, Genesis Regal is like a floating resort in the middle of the World’s Natural Wonder.

The cruise is designed with 20 rooms, with room sizes from 35 to 60m2 depending on the class. All rooms have private balconies with full sea views, 2 standing and lying bathtubs, hot and cold water, free wifi and K+ TV. 01 indoor restaurant and 01 outdoor restaurant, 01 indoor bar, 01 outdoor bar, four-season swimming pool, Jacuzzi,… All meals have strong local flavours with many Vietnamese specialities, the tours are uniquely and differently designed to explore more unspoiled and less touristic areas, which will definitely bring customers a memorable trip.

Style of design:

Infused with local cultures combined with luxury, comfort and modernity.

Natural and environmentally friendly materials.

Maximum open space to immerse in nature.

The spaces on the cruise have the following required key standards:

Spacious and various suites

Full ocean view.

Private balcony.

2 standing and lying bathtubs

The bow’s cruise restaurant with a panorama view heading forward.

The largest sundeck area in the bay.

Mini pool with 4-season Jacuzzi.

Sattelite TV channel.

Meals:

Diverse meals including set menus and buffets and are alternated.

Vietnamese, Asian and European dishes are changed to avoid duplication.

Meet dietary requirements for vegetarians, children…

Free drinking water (filtered water) throughout the entire journey and meals.

Safety equipments:

Fully equipped with marine and fire fighting & prevention equipment according to international standards.

Activities:

The itineraries are also specifically and differently planned to explore more unspoiled and less touristic areas.

Customer service:

Service available 24/24.

Always listen and handle all requests as well as problems from customers.

Dedicated to ensuring 100% satisfaction from customers.

As our most important goal is to make our guests always satisfied at the highest level, we focus on customer experience and emotions while meeting all customer requirements. At the same time, we offered the best service but at a reasonable price and the highest corresponding to the value of the money that the customers paid. This not only provides customers with the greatest and most economical experiences, but it also ensures that customers are always satisfied and happy with their trips.

With a lot of efforts, we have achieved a lot of success and have been recognized and awarded by customers as well as organizations such as:

Tripadvisor.com Awards – Traveler’s Choice.

Booking.com Awards – Traveler’s Review Awards.

Agoda.com Awards – Guest Review Awards.

Expedia.com Awards – Guest Review Awards.

Viator.com Awards – Winner Experience Awards.

In addition, there are many other awards and honours… and we always strive to achieve every day.

With the desire to develop strongly but sustainably, emphasizing on luxury products and services. We are always committed and will strive every day:

Sell the right products introduced to customers.

Serve wholeheartedly from the heart 24/24.

Response to all customer requests.

Support customers including requests beside the services customers order.

Inspire customers, and ensure customers are 100% satisfied with the trip.

Contribute a portion of profits to environmental protection and charity funds.

Organizing the entire itinerary of a cruise excursion requires the work of a large number of employees. They work day and night to provide the greatest services to their customers, ensuring their happiness. As a machine that operates synchronously and smoothly, the staffs of Genesis Regal Cruise are well-trained and professional but also friendly, including:

Hanoi head office staff.

Tuan Chau (Halong Bay) waiting lounge reception.

Limousine driver for pick up.

Crew team.

Management department on the cruise.

Chef.

Waitress.

Bartender.

Housekeeper.

Tour guide.

All are here and we are always ready to take care of our guests with the utmost care and with all our hearts.