Wear whatever is comfortable. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable

Firstly, depending on the season you will need to bring appropriate clothing. Please refer to our first FAQ referring to seasons in Halong Bay. Most of the year you will need to bring your swimwear if you like swimming and other water activities. Sunscreen and mosquito repellant are a must and a hat or cap for protection from the sun. If you suffer from any medical condition or require prescription drugs, don’t forget to stock up before you leave home. You will definitely require a camera for some of the best pictures you will ever take

It is not much things to bring for this trip. Beside your personal belongings, you could bring some more recommended as below: things bring Halong tour:

Cash in Vietnam dong / USD to pay for drink, souvenirs…
Camera to grab the moment that you love in Halong bay
Sport shoes prefer / Sandal / Sneaker….to help you be easy to discover the mountain cave with hundred steps.
Sun cream to protect your skin in Summer only.
Anti-insect cream to protect your skin
Phone headset to listen audio guide (if you do not have, we will provide in trip)

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Our cruises are conducted within a strict safety code set by The Halong Bay Management and we are happy to oblige by these laws to keep our guests and crew out of harm’s way. Upon boarding you will be given a compulsory introduction and safety procedures briefing. Genesis Cruise Halong Bay’s Captain and crew do daily checks on all parts of our vessel. Our state of the art navigational and monitoring systems are monitored constantly. We are fully equipped with smoke and fire alarms, fire extinguishers, life jackets, life buoys and life boats. Please read our safety procedures page for more information about our safety measures.

Scattered around our craft you can find additional sockets, just ask our crew where to plug in. Halong Bay has good mobile phone access in most areas and prepaid SIM cards and recharge cards can be purchases near the wharf before departing on your Genesis Cruise Halong Bay adventure. Recently the city of Halong Bay introduced free WIFI for the whole city; unfortunately this has not reached the cruises as yet. If you require internet connection on your cruise, a good idea is to buy a pre paid 3G USB in Hanoi which will service you all over Vietnam.

Unlike many other cruises in the area, our main vessel and excursion boat make boarding and alighting all that much easier. Our staff are always there to support you in any manner you need whether it be help on stairs or assistance on our day trips. There is always someone around to meet any of your requirements. If you wish you can stay on our main craft and relax when excursions take place relax. Genesis Cruise Halong Bay can help you with any special requirements or needs; just let our sales representative know at your time of booking.

If you are pregnant we recommend you have a thorough check up with your doctor before you leave your own country. Unfortunately if you are more than 37 weeks pregnant at the beginning of your cruise we cannot accept your booking. Please tell us when you book how many weeks pregnant you will be at the commencement of your cruise. We will do everything to make your stay with us as comfortable and relaxing as possible and look after you in every possible way. We have on call doctors and nurses available 24 hours a day if any problems occur. Also remember to update your insurance cover before you travel in case of an emergency trip to the hospital which can be quite expensive

Where?
Our guide and bus will come to pick you up at hotels that locate in Old Quarter or centre area of Ha Noi city so please kindly contact us to book if you wish to use our service.

If you stay in the area of Hanoi center, please contact to us in advance, we will give you the meeting point, normally is Hanoi Opera house. You could take a taxi to reach the point or contact to us for arrangement with small extra surcharge for our transfer service.

If you stay in Halong hotel, you could go to Tuan Chau island, meeting point is Reception hall of Marina. You could take a taxi or contact to us in advance for transfer service arrangement.

2. When?

Pick up time is from 7:30 – 8:00 AM every morning with large options including private vehicle to the luxury 7& 16 seats modified luxury van. come with your tour Guide.

The time to come back Hanoi is from 8.00 – 8.30 PM with normal traffic condition.

Yes we do, it is add-on service, so kindly contact to us in advance for best and save cost preparation.

You should bring with you ONLY the necessary belongings as there is not much space on the shuttle bus. Because we will drop you at the same hotel after Halong Bay trip.

If you wish to go to our cruise location on your own please be ready at our cruise location at Tuan Chau Maria Island before 12.00 PM ( Afternoon)

Any late arrival will be considered as self-cancellation / no-show and NO REFUND.

Unfortunately, we do not allow any kind of animals on the boat.

During the trip, we serve one set lunch and one finger food set in afternoon before customer leaving our boat to come back Hanoi. some private request such as vegetarian, gluten free, no sea food…also will be served to you.

If the cancellation is announced by the Management Board because of bad Halong bay weather, depend on the timing of the cancellation, following policies will be applied for Cruise cancellation:

Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.
When reach Halong bay, then can not cruising: Just pay for lunch (if any) and come back Hanoi. free for transfer.
The final cost will be confirmed via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!

We do hike in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, we’re going on adventures! If the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified the week of your trip if there are changes due to weather.

Halong Bay is always a beautiful place to visit no matter what time of the year you travel. Northern Vietnam has four seasons unlike Southern Vietnam which has a wet and a dry season. In Halong Bay summer falls between May and September and you can enjoy sunny days, but due to high humidity there are regular rain showers. Winter is from December to March and temperatures can drop to 12°C. October through to early December is a popular time due to the nice warm weather. Each season shows a different beauty of the bay and Genesis Cruises operates all year round to provide you with our unique cruises.