Contact

PHONE:         +84986859879

E-MAIL:         info@genesiscruise.com

ADDRESS: No 3B, Dang Thai Than street, Hoan Kiem district, Hanoi city, Vietnam

Reservation

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Lorem Ipsum Dolor Sit

Aliquam lorem ante, dapibus in, viverra quis, feugiat a, tellus. Phasellus viverra nulla ut metus varius laoreet. Quisque rutrum. Aenean imperdiet. Nam eget dui.

Lorem Ipsum Dolor Sit

Aliquam lorem ante, dapibus in, viverra quis, feugiat a, tellus. Phasellus viverra nulla ut metus varius laoreet. Quisque rutrum. Aenean imperdiet. Nam eget dui.

Lorem Ipsum Dolor Sit

Aliquam lorem ante, dapibus in, viverra quis, feugiat a, tellus. Phasellus viverra nulla ut metus varius laoreet. Quisque rutrum. Aenean imperdiet. Nam eget dui.

Lorem Ipsum Dolor Sit

Aliquam lorem ante, dapibus in, viverra quis, feugiat a, tellus. Phasellus viverra nulla ut metus varius laoreet. Quisque rutrum. Aenean imperdiet. Nam eget dui.

Transportation Service

Do we have wifi on board and can we use them?

Yes, Genesis Cruises have WiFi connection on board but have limited internet connectivity throughout the itinerary due to the area and the karst limestone and mountains blocking the signal from the satellites.

On the way, you also could easily to check in internet with our 4G LTE wireless system on bus. So it is more convenient.

Do we have WIFI on shuttle bus?

Yes, Genesis Cruises have WiFi connection on board but have limited internet connectivity throughout the itinerary due to the area and the karst limestone and mountains blocking the signal from the satellites.

On the way, you also could easily to check in internet with our 4G LTE wireless system on bus. So it is more convenient.

How far from Hanoi - Hai phong (Lan Ha bay)

It is around 120KM from Hanoi to Hai phong. We go by highway so it is fast to reach Got pier for embarking the cruise. just 1.5 hours to go. It is nearer so much than to Halong city.

Where is cruise's pier and how to get there by our own

Our cruise location is at Got pier, Cat hai district, Hai phong city, Vietnam.

With private transfer, what time do we need to be at pier?

If you wish to go to our cruise location on your own please be ready at our cruise location at Got pier, Cat hai island before 11.30 AM

Any late arrival will be considered as self-cancellation / no-show and NO REFUND.

On board instruction

Do you have wifi on boards?

Yes, Genesis Cruises have WiFi connection on board but have limited internet connectivity throughout the itinerary due to the area and the karst limestone and mountains blocking the signal from the satellites.
On the way, you also could easily to check in internet with our 4G LTE wireless system on bus. So it is more convenient.

If I get seasick, could I continue the trip?

Yes, you can continue to cruise even when you get seasick. Our cruise team on board are ready to help you out with anything and have been trained to treat seasickness. In the fact, the boat is moving inside the bay, so the wind and tide are sluggish, then the boat also to be calm on the bay. you could release your worry about it.

Are there life jacket on board? children version?

The vessel is fully equipped with all the latest safety gear. There are also lifevest that be suitable for children, on both of board and tender.

Are there life jacket on board? children version?

Kayaking/ Bamboo boat is a part of itinerary (payment option).

you could reserve this service when you book the tour in advance.

and also you could order and pay when you come to the site of kayaking station.

The cost is 8$/per person.

We organize this activities at the best place for kayaking in Dark-Light cave, one of the most beautiful place for this activity of the bays.

How many luggage should I bring along?

You should bring with you ONLY the necessary belongings as there is not much space on the shuttle bus.  Because we will drop you at the same hotel after Halong Bay trip.

Do we safe when stay on board?

All the boats are equipped with life vest in public area, life rafts…

All guests are briefed and given safety procedures with clear instruction

All the boats are maintained every six months and daily technical supervision.

Our staffs are well trained to deal with emergency and safety control.

Audio guide on smartphone for Korean & French

Halong tour Audio guide on smartphone

– Full useful, interesting information for a Halong Tour
– Easy to install to your phone from Google Play or Apple Store
– Optional downloading all audio for preferred language
– Optional downloading per audio or all audios in per language
– Auto play audio
– play audio in background
– You could download before or when join the tour
– It is set passcode for exclusive policy, if you want get code, please email to us

Steps to download the application:

Step 1: Open your phone, go to Google play or Apple Store.
Step 2: Type ‘’Halong Tour Audio Guide’’ into the search box
-> You will see the software with the Genesis logo appears, named as above.
Step 3: Click on “Install” tab, wait for the phone to announce the installation is completed.
Step 4: Exit the main screen, open the Halong Tour Audio Guide app just installed
Step 5: Select the language to enter the passcode, contact us for a passcode or Tour guide will give you before the trip begins.
Step 6: There will be a list of destination information, where visitors have two options:
– Listen online directly, with 3G and wifi connection
– Download the audio file to avoid disconnect from 3G connection (such as when visiting the cave inside the mountain). In this section, you can also down all the files once or select the single files of the destination you are interested in, want to hear.

Step 7: Plug in the headset, turn off the phone screen and start enjoying!

Before the trip

What should I wear?

Wear whatever is comfortable. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable

What do I need to bring along?

Firstly, depending on the season you will need to bring appropriate clothing. Please refer to our first FAQ referring to seasons in Halong Bay. Most of the year you will need to bring your swimwear if you like swimming and other water activities. Sunscreen and mosquito repellant are a must and a hat or cap for protection from the sun. If you suffer from any medical condition or require prescription drugs, don’t forget to stock up before you leave home. You will definitely require a camera for some of the best pictures you will ever take

It is not much things to bring for this trip. Beside your personal belongings, you could bring some more recommended as below: things bring Halong tour:

Cash in Vietnam dong / USD to pay for drink, souvenirs…
Camera to grab the moment that you love in Halong bay
Sport shoes prefer / Sandal / Sneaker….to help you be easy to discover the mountain cave with hundred steps.
Sun cream to protect your skin in Summer only.
Anti-insect cream to protect your skin
Phone headset to listen audio guide (if you do not have, we will provide in trip)

Where will Genesis Cruise take us on Halong bay ?

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What are the safety procedures on the cruise?

Our cruises are conducted within a strict safety code set by The Halong Bay Management and we are happy to oblige by these laws to keep our guests and crew out of harm’s way. Upon boarding you will be given a compulsory introduction and safety procedures briefing. Genesis Cruise Halong Bay’s Captain and crew do daily checks on all parts of our vessel. Our state of the art navigational and monitoring systems are monitored constantly. We are fully equipped with smoke and fire alarms, fire extinguishers, life jackets, life buoys and life boats. Please read our safety procedures page for more information about our safety measures.

Can I use my electrical goods, mobile devices and computer on your cruise?

Scattered around our craft you can find additional sockets, just ask our crew where to plug in. Halong Bay has good mobile phone access in most areas and prepaid SIM cards and recharge cards can be purchases near the wharf before departing on your Genesis Cruise Halong Bay adventure. Recently the city of Halong Bay introduced free WIFI for the whole city; unfortunately this has not reached the cruises as yet. If you require internet connection on your cruise, a good idea is to buy a pre paid 3G USB in Hanoi which will service you all over Vietnam.

We are elderly and are worried about accessibility on your boat and tours?

Unlike many other cruises in the area, our main vessel and excursion boat make boarding and alighting all that much easier. Our staff are always there to support you in any manner you need whether it be help on stairs or assistance on our day trips. There is always someone around to meet any of your requirements. If you wish you can stay on our main craft and relax when excursions take place relax. Genesis Cruise Halong Bay can help you with any special requirements or needs; just let our sales representative know at your time of booking.

Can I go on a Genesis Cruise if I’m pregnant?

If you are pregnant we recommend you have a thorough check up with your doctor before you leave your own country. Unfortunately if you are more than 37 weeks pregnant at the beginning of your cruise we cannot accept your booking. Please tell us when you book how many weeks pregnant you will be at the commencement of your cruise. We will do everything to make your stay with us as comfortable and relaxing as possible and look after you in every possible way. We have on call doctors and nurses available 24 hours a day if any problems occur. Also remember to update your insurance cover before you travel in case of an emergency trip to the hospital which can be quite expensive

Where will Genesis pick up guests?

Where?
Our guide and bus will come to pick you up at hotels that locate in Old Quarter or centre area of Ha Noi city so please kindly contact us to book if you wish to use our service.

If you stay in the area of Hanoi center, please contact to us in advance, we will give you the meeting point, normally is Hanoi Opera house. You could take a taxi to reach the point or contact to us for arrangement with small extra surcharge for our transfer service.

If you stay in Halong hotel, you could go to Tuan Chau island, meeting point is Reception hall of Marina. You could take a taxi or contact to us in advance for transfer service arrangement.

2. When?

Pick up time is from 7:30 – 8:00 AM every morning with large options including private vehicle to the luxury 7& 16 seats modified luxury van. come with your tour Guide.

The time to come back Hanoi is from 8.00 – 8.30 PM with normal traffic condition.

Do Genesis pick up guest at Hanoi, Haiphong Airport?

Yes we do, it is add-on service, so kindly contact to us in advance for best and save cost preparation.

How many luggage should I bring on board?

You should bring with you ONLY the necessary belongings as there is not much space on the shuttle bus. Because we will drop you at the same hotel after Halong Bay trip.

What time do we need to arrive at your cruise?

If you wish to go to our cruise location on your own please be ready at our cruise location at Tuan Chau Maria Island before 12.00 PM ( Afternoon)

Any late arrival will be considered as self-cancellation / no-show and NO REFUND.

Can we bring our pet?

Unfortunately, we do not allow any kind of animals on the boat.

Menu on on board

During the trip, we serve one set lunch and one finger food set in afternoon before customer leaving our boat to come back Hanoi. some private request such as vegetarian, gluten free, no sea food…also will be served to you.

Wheather

What happen if the trip canceled cause of bad weather?

If the cancellation is announced by the Management Board because of bad Halong bay weather, depend on the timing of the cancellation, following policies will be applied for Cruise cancellation:

Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.
When reach Halong bay, then can not cruising: Just pay for lunch (if any) and come back Hanoi. free for transfer.
The final cost will be confirmed via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!

Do we must hike under raining or windy during the boat trip?

We do hike in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, we’re going on adventures! If the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified the week of your trip if there are changes due to weather.

When is the best time to visit Halong Bay?

Halong Bay is always a beautiful place to visit no matter what time of the year you travel. Northern Vietnam has four seasons unlike Southern Vietnam which has a wet and a dry season. In Halong Bay summer falls between May and September and you can enjoy sunny days, but due to high humidity there are regular rain showers. Winter is from December to March and temperatures can drop to 12°C. October through to early December is a popular time due to the nice warm weather. Each season shows a different beauty of the bay and Genesis Cruises operates all year round to provide you with our unique cruises.