The trip will have 4 meals included according to the program.
The menu onboard is as per daily standard for every visitor. If there are personal requirements for example diet, vegetarian...please inform us in advance when booking your trip. Due to the characteristics of the sea and not storing food to ensure it is always fresh, customers report that after getting off the ship, it can no longer be changed.
The program may be changed slightly due to specific weather or tide conditions without prior notice to visitors.
The time in the schedule is approximate only. The specific time will be informed by our tour guide on the day of departure.
All activities included in the program. Guests can completely choose to rest and enjoy the scenery on their own, without fully participating in the above-mentioned activities.
Estimated travel time is based on normal traffic conditions.
Departure time and activities have been fixed according to a schedule registered with the Bay Management Board, so you need to be on time. Any delays may result in trip suspension or inability to participate in sightseeing activities.
All customer to oblige to Genesis Cruise company standards and regulations and to follow the instructions of Genesis Cruise personnel at all times.
All general inquiries must be made directly to:
Address: Suite 302, The One Building, No.2 Chuong Duong Do Str, Hoan Kiem Dist, Hanoi.
Hotline/Whatsapp: +848 5758 7799
E-mail: info@genesisregalcruise.com
Website: www. genesisregalcruise.com
Customer make any booking and reservations in writing per e-mail. Genesis Cruise has the right to reject any verbal bookings. Genesis Cruise replies to any inquiry and booking within 24 (twenty-four) hours.
Customer submit all required passenger details, number of passengers, full passenger names, check-in, and check-out dates, passport numbers, visa expiry dates, special requests (e.g. vegetarian meal, honeymooner) etc., to Genesis Cruise per standard form to the specified deadlines (07 day before the cruise sail).
All passengers must embark with valid passports & Vietnam visas. Children whose traveling documents are attached to their parent’s passports must travel with their parent. Failure to comply might result in penalties imposed by the local authority which shall be borne.
Customer send for Genesis Cruise exact pick-up point of passengers in Hanoi or Halong Bay. Genesis Cruise maintains the right a timely departure of its vessels.
The payment will be based on the reservation sheet of the company and receipts issued by Genesis Cruise must process confirmation of the company. Customer are obliged to pay on time and in full to Genesis Cruise according to the payment regulations of Genesis Cruise proposed in each period and each case. Genesis Cruise has the right to cancel all the bookings of customer in case customer do not complete the regulations on booking and payment policies of Genesis Cruise.
The trip will have 4 meals included according to the program.
The menu onboard is as per daily standard for every visitor. If there are personal requirements for example diet, vegetarian...please inform us in advance when booking your trip. Due to the characteristics of the sea and not storing food to ensure it is always fresh, customers report that after getting off the ship, it can no longer be changed.
The program may be changed slightly due to specific weather or tide conditions without prior notice to visitors.
The time in the schedule is approximate only. The specific time will be informed by our tour guide on the day of departure.
All activities included in the program. Guests can completely choose to rest and enjoy the scenery on their own, without fully participating in the above-mentioned activities.
Estimated travel time is based on normal traffic conditions.
Departure time and activities have been fixed according to a schedule registered with the Bay Management Board, so you need to be on time. Any delays may result in trip suspension or inability to participate in sightseeing activities.
All customer to oblige to Genesis Cruise company standards and regulations and to follow the instructions of Genesis Cruise personnel at all times.
Original passport or identity card (required for check-in), Cash, Camera, Sunglasses, hat, Sunscreen, Walking shoes, etc.
For loss of and/or damage to property: Genesis Cruises provides safekeeping for valuables aboard the Vessel and encourages Passengers to deposit any jewelry or other valuables brought aboard the Vessel with the designated officer who will issue a receipt for such valuables. Genesis Cruises shall not be liable for any loss of or damage to money, jewelry, precious stones, securities, financial instruments, tickets, or other valuables.